Transa
We take pride in delivering excellent service
CONDITIONS OF CARRIAGE
COAST TO COAST GARDEN ROUTE SHUTTLE (PTY) LTD -
TRADING under the following names and the like: TRANSA / TRANSAcoach etc.
Conditions Of Carriage
Passengers are carried subject to, and in terms of Standard Conditions of Carriage, notwithstanding anything contained herein to the contrary.Carrier
The Carrier is Coast To Coast Garden Route Shuttle. Registration number 2013/217377/07, a private company with limited liability and duly incorporated in accordance with the company laws of the Republic of South Africa and trading as Transa
Disclaimer
Transa, its Directors, Officers, Employees, Servants or Agents shall not be liable (whether in contract or delict) in any way whatsoever for loss, injury, loss of life or damage of whatsoever nature and howsoever caused. Whether or not caused by the negligence of Transa. Its Directors, Officers, Employees, Servants or Agents arising out of or connected in any way to the conveyance or non-conveyance by Transa of any passenger or any person or of the property of any person whether such property is accompanied by a passenger or not.
EXCLUSION OF LIABILITY:
• All persons entering a Transa coach and/or property owned by Transa or under its control, do so entirely AT THEIR OWN RISK.
Tickets
· Tickets are not transferable and are valid only for the journey specified on the ticket.
· The passenger on entering a Transa coach must display a valid ticket.
· Lost or stolen tickets may be replaced at the sole discretion of Transa.
· It is the sole responsibility of the passenger to ensure that the correct information is contained on the ticket.
· Any alteration to a ticket will render it invalid. Any change of trip to be undertaken requires that a replacement ticket be issued.
· Positive identification will be requested when boarding a Transa coach.
Fares
· All fares are subject to change without notice. Transa will only be bound by the fare charged upon purchase of tickets.
Right of Admission
· Transa reserves the right of admission to any of its coaches and offices.
Departure Time
· Passengers must be at the departure points 30 minutes prior to the departure time as reflected on the ticket.
· A passenger arriving later than 10 minutes before the departure time as reflected on the ticket, will waive their right to such a ticket and such a ticket will be made available to standby passengers on a first come first serve basis.
Payments, Cancellation and Refunds
· Regrettably no payment by cheque will be accepted.
· Cancellations must be made at the agency at which the ticket was issued, or if unable to do so, by calling Transa office directly
· Any appointed agency may, at its own discretion, levy a service fee.
· No refunds within 48 hours of the departure time of the coach will be allowed.
· No refunds or amendments after the departure time of the coach will be allowed.
· All refunds, cancellations and amendments 48 hours or more before departure are subject to an administration fee of 10% of the ticket fare plus VAT.
· In the event of any request for a refund or amendment of the original ticket purchased, proper identification must accompany such request.
Luggage
· Each fare paying passenger is permitted to take not more than 2 (two) item of personal luggage not exceeding total volume of 80cm x 60cm x 30cm in size or total mass not exceeding 10kg for all domestic travels. Transa reserves the right to refuse carriage of any item or luggage, which does not comply with these conditions.
· Unaccompanied luggage will not be carried.
· Transa is not responsible whatsoever for loss or damage to passenger’s hand luggage or personal effects, property or luggage. (See disclaimer).
· All passengers should ensure that their luggage is adequately insured.
. Transa reserves the right to inspect all documents, tickets, luggage, parcels etc. of all that boards it’s coaches
· Harmful chemicals, explosives, animals, reptiles, combustible fluids or toxic substances will not be carried.
· No bicycles, electronic equipment, fishing rods, surf boards, abnormal boxes or perishables will be carried, unless prior arrangement is made with a Transa superior.
· Additional charge may be levied as per pre-determined tariffs for excess luggage.
Smoking
· Smoking is prohibited on all Transa coaches.
Alcohol
· Transa reserves the right to refuse the consumption of alcohol on its coaches or not to undertake the conveyance of any passenger who enters the coach whilst intoxicated.
Unruly Behaviour
. No unruly behaviour will be allowed on Transa coaches and any such person will waive there right’s as agreed upon to be conveyed on such coach, forfeiting their fare.
Pets
· No animals will be carried, with the exception of a trained guide dog accompanying a blind passenger.
Group Bookings on our route (Organizations)
. Special rates for booking 30+
Family bookings
. Special rates for booking 5+
Children
· No children under the age of 12 years will be conveyed without being accompanied by an legal adult.
. Children between 12 and 18 will be allowed to travel alone providing an indemnity form from Transa be completed by the legal parent or guardian in respect of each unaccompanied child.
· Children younger than 18 months travel free if not occupying a seat. Should more than one child under 18 months old accompany the same adult, all successive children will pay the rates for occupying a seat
· Positive identification will be required when boarding the coach.
Passengers with Special Assistance
· Acceptance of Carriage of incapacitated persons or other persons requiring special assistance is subject to prior arrangement.
· Arrangements must be made by calling our office or the alternative number on our contact page.
Pregnant Women
· Acceptance of Carriage of women whom are beyond the 35th week of pregnancy will not be accepted for travel on any Transa coach without a doctor's letter certifying that they are able to travel.
· A doctor’s certificate is also required for any high risk/complicated pregnancies regardless of stage of pregnancy.
Time Tables and Schedules
· Whilst Transa will make all reasonable effort to keep to the scheduled timetable, no liability whatsoever can be accepted by Transa for any loss or damage incurred by any passenger, or inconvenience experienced by any person due to a delay or cancellation of any service for whatsoever reason.
· Transa reserves the right to operate substitute coaches/buses with those of a different standard or modification to those advertised under circumstances such as mechanical breakdowns and the like there of.
Insurance